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Refund policy

On Ozoweb.com, our mission is to ensure we offer our clients nothing but high quality hosting and domain services. We confirm our return policy, for your customer satisfaction. We hope you’ll read it carefully to understand our terms and conditions regarding returns and refunds.

Returns and Refunds Eligibility

1. Domain Registration:

  • Domain registration fees are non refundable once a domain has been registered.
  • Domain transfer & renewal fees are not refundable.

2. Web Hosting Services:

  • Under the Money Back Guarantee, refunds for web hosting plans are allowed only if it is done within the first 30 days from your purchase.
  • Refunds aren’t available on services already provided, such as set-up fees or usage costs.

3. Digital Products:

Non refundable as a way is to offer digital products — like software or GPL licensed scripts. Before you buy, please review product details.If after the purchase you regret buying the product, and you emailed us within 2 days from the delivery date, we will refund you, however, no application schema (which is Sinai in this case) is provided, therefore we are not going to refund any custom website setup, website design or premium support services.• It must be made within the specified refund period.• The service has not been used to break the conditions of service nor breach of any applicable laws.• special case: You make the request through the support system and it should be a valid reason for cancellation• If you violate our Terms of Service.• If submitted after the refund period, cancellation requests.

Cancellation requests can only be made before or on the return date, as mentioned before; however, after that time, these requests can be canceled free of charge if the items are in perfect state.• Downtime resulting from reasons not caused by Ozoweb.com, e.g. third party software and internet outages.• OIl services provided at promotional offer, discounts or special campaigns.• You can initiate send refund request to our Customer Support Team at support@ozoweb.com.• Refunds approved will be issued in 7-10 business days from the date approved to the original payment method you used.g and domain services to our customers. To ensure customer satisfaction, we have outlined our return policy below. Please read it carefully to understand our terms and conditions regarding returns and refunds.

Eligibility for Returns and Refunds

  • Domain Registration:

Domain registration fees are non-refundable once the domain has been registered.
Refunds are not applicable for domain transfer or renewal fees.

  • Web Hosting Services:

Refunds for web hosting plans are only eligible within the first 30 days of purchase under the Money-Back Guarantee policy.

Refunds are not applicable for services already rendered, such as setup fees or usage-based costs.

  • Digital Products:

Digital products, including software or GPL-licensed scripts, are non-refundable. Please review product details before purchasing.

  • Additional Services:

Any additional services such as custom website setup, design, or premium support are non-refundable once delivered.

Conditions for Refunds

To qualify for a refund:

  • The request must be submitted within the specified refund period.
  • The service must not have been used to violate any terms of service or applicable laws.
  • The request should be made via our support system with a valid reason for cancellation.

Non-Refundable Scenarios

Refunds will not be processed in the following cases:

  • Violation of our Terms of Service.
  • Cancellation requests submitted after the refund period.
  • Downtime caused by factors outside of Ozoweb.com's control, such as third-party software or internet outages.
  • Services purchased during promotional offers, discounts, or special campaigns.

Refund Process

  • Refund requests should be initiated by contacting our Customer Support Team via support@ozoweb.com.
  • Approved refunds will be processed within 7-10 business days to the original payment method.

Contact Us

If you have questions about our return policy or need further assistance, feel free to contact us:

This return policy is in effect at all time, and may be changed by Ozoweb.com at any time, as informed. Periodically the customer is responsible to review the policy for updates.

 

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