Frequently Asked Questions (FAQs) for Ozoweb Digital Store
- What products do you offer?
We offer a wide range of digital products, including software scripts, web development tools, themes, plugins, and other resources designed to enhance your digital projects. - How do I purchase a product?
Browse our website, select the desired product, add it to your cart, and proceed to checkout. After completing the payment, you'll receive a download link via email. - Can I use the digital products for commercial purposes?
Our products are primarily for personal use. Commercial use is permitted only if specified in the product's license agreement. Please review the license terms for each product before use. - How do I download my purchased products?
After purchase, you'll receive an email with a download link. Click the link to download your product. Ensure you have the necessary software to open the file formats provided. - Do you offer refunds on digital products?
Due to the nature of digital products, we generally do not offer refunds. However, if you encounter issues with your purchase, please contact our customer support for assistance. - What payment methods do you accept?
We accept various payment methods, including credit/debit cards and PayPal. All transactions are processed securely. - Are your products compatible with all operating systems?
Our products are compatible with most major operating systems. Please check the product description for specific compatibility details. - How can I contact customer support?
You can reach our customer support team via email at support@ozoweb.com. We aim to respond to all inquiries promptly. - Do you offer product updates?
Yes, we provide updates for our products to ensure they remain compatible with the latest technologies and to improve functionality. - Can I resell the digital products I purchase?
Reselling our digital products is prohibited unless explicitly stated in the product's license agreement. Please refer to the license terms for each product. - How do I install the digital products?
Installation instructions are provided with each product. If you need further assistance, please contact our customer support. - Are your products safe to use?
Yes, all our products are thoroughly tested for safety and functionality. We ensure they are free from malware and other harmful components. - Do you offer discounts or promotions?
We occasionally offer discounts and promotions. Subscribe to our newsletter or follow us on social media to stay updated on current offers. - Can I purchase products as a gift for someone else?
Yes, you can purchase products as gifts. During checkout, you can enter the recipient's email address to send the download link directly to them. - Do you offer a subscription service?
Currently, we do not offer a subscription service. All products are available for individual purchase. - How do I update my account information?
Log in to your account on our website, navigate to the 'Account Settings' section, and update your information as needed. - What should I do if I forget my password?
Click on the 'Forgot Password' link on the login page, enter your registered email address, and follow the instructions to reset your password. - Do you offer a license for multiple users?
Some products may offer multi-user licenses. Please refer to the product's license agreement for details. - Can I request a custom product?
We do not currently offer custom product development. However, feel free to contact us with your requirements, and we'll inform you if we can accommodate your request. - How do I unsubscribe from your newsletter?
You can unsubscribe by clicking the 'Unsubscribe' link at the bottom of any of our newsletter emails.
For more information or specific inquiries, please contact our customer support team at support@ozoweb.com.